Error code -1 Server returns error. Please try again

Question

question

Ha.T.Nguyen

21 ●1 ●0 ●0

Hi,

I try to download stock price of .SPX for SP500 but got this error. I still can download it yesterday.

Thank you.

1615905954973.png (2.5 KiB)

Mar 16, 2021 at 02:46 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

zoya faberov Mar 16, 2021 at 07:02 PM

If you would like to include the complete code, we can try running it on our side.

Is your Eikon/Refinitiv Workspace desktop running, logged in and otherwise behaves as expected?

Ha.T.Nguyen Mar 25, 2021 at 08:44 AM

Hi. the Eikon desktop is still running. I change from eikon.get_timeseries to get_data and it works.

Answer 1 · 2021-03-17T02:57:29Z

chavalit-jintamalit

18k ●21 ●12 ●20

The error message suggests that there was an error on the server-side.

Please retry your API call after a while.

If the problem still exists, please share your API call.

So I can take a look in more detail.

I just quickly tested the .SPX with last price field.

And it works fine.

ahs.png (22.9 KiB)

Mar 17, 2021 at 02:57 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.