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Joseph.Maloney

1 ●0 ●1 ●2

Hi

I am looking to access the quick start tutorials on python (using RDP). However my browser (IE) always shows resource not available ?

I have Reuters Eikon Desktop. Is it I don't have permission to access the documentation or a browser issue ?

rdp-api refinitiv-data-platform

Jan 27, 2021 at 08:53 AM

10 |1500

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Answer 1 · 2021-01-27T09:04:48Z

umer.nalla

20.3k ●73 ●10 ●20

Just want to confirm which of the following is failing for you?

Are you able to try Chrome / Chrome Edge / Firefox - just to eliminate browser issue?

You may need to Sign In for some of the sections, but you should not need special permission to access.

If this continues to happen, please let me know and I will escalate to the Portal Support team.

Jan 27, 2021 at 09:04 AM

10 |1500

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Answer 2 · 2021-01-27T09:18:59Z

Joseph.Maloney

1 ●0 ●1 ●2

Hi

Thanks for your follow up

I trued the QUICK START | RDP Library.

I get the following error

Using

Microsoft Edge 44.18362.449.0

It seems to work on Chrome

broken-link.png (31.7 KiB)

Jan 27, 2021 at 09:18 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

umer.nalla Jan 27, 2021 at 09:26 AM

Thanks for the response and error, I will report to the Dev Portal support team.