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rajanraju avatar image
45 ●3 ●5 ●10

HTTP request failed: EikonError-UDF Core request failed. Gateway Time-out

Consistently getting this error today - for ek.get_timeseries() calls.

Have increased time sleep between calls and reduced the number of instruments. Have logged a ticket with the support desk who have asked me to check with you.

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3 Answers

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wasin.w avatar image
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Hello @rajanraju
What is the version of Eikon Data API and your Eikon/Refinitiv Workspace?

Did you try the latest version of Eikon Data API (latest 1.1.8).

The other article that may help you is Eikon Data API Troubleshooting article.

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chavalit-jintamalit avatar image
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Hi @rajanraju

You can try implementing defensive code as in this question's answer, https://community.developers.refinitiv.com/questions/67195/error-code-2504-occurs-at-random-times-in-code-how.html

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rajanraju avatar image
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@chavalit.jintamalit Thank you. Have done so - unfortunately the problem remains.


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