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s397432 avatar image
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Error connecting to Eikon Desktop API

Hello,


I am trying to run the below script:

import eikon as ek

ek.set_app_key('xxxxxxxxx')

test=ek.get_news_headlines("AAPL.O",count=10)


and I get the below error:

P[17764] [MainThread 444] Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.extranet.thomsonreuters.biz emea1.apps.cp.extranet.thomsonreuters.biz:443","statusMessage":"Internal Server Error"}

P[17764] [MainThread 444] HTTP request failed: EikonError-Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.extranet.thomsonreuters.biz emea1.apps.cp.extranet.thomsonreuters.biz:443","statusMessage":"Internal Server Error"}

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpython
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2 Answers

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michael.rockinger avatar image
36 ●0 ●0 ●0

We had a similar problem. It seems to result from the fact that the Python run does not find the Eikon port.

We solved the problem by uninstalling (several) versions of Python and to make a clean installation with Pip (and not Conda). Also we no longer used a virtual environment.

So without having identified the exact problem, we could get a fully operational installation.


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belgocanuck avatar image belgocanuck

Thank you, I am using Conda, so your answer makes sense.

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Takeshi.Matsuda avatar image
20 ●0 ●1 ●0

I think your code is correct, except that you should write "test" at the end. I have verified your code. (The App Key is hidden.)

Perhaps the cause is that your EIKON or Workspace is not online. (Temporarily offline / Not running App)


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