For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvote
Accepted
eddy_de_groot avatar image
38 ●4 ●1 ●3

EikonError: Error code 404 | Backend error. Failed to deserialize backend response.

Hi, on random moments I am getting the following error message:


EikonError: Error code 404 | Backend error. Failed to deserialize backend response. Expected valid JSON. Error: invalid character '<' looking for beginning of value

on the query:

ek.get_data(['BOc2','BOc3'],['CF_BID','CF_ASK','CONTR_MNTH'])


As the query does return the expected data after trying again until it succeeded, I expect there is currently a server error of some sorts.

Is there a disruption currently?

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpython
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

1 Answer

Upvotes
Accepted
jason.ramchandani01 avatar image
6.7k ●8 ●6 ●7

Hi @eddy_de_groot unfortunately a number of users (myself included) have been experiencing this intermittent behaviour since yesterday - I have asked the Product Owner to check the service.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

Click below to post an Idea Post Idea