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vanderkroon avatar image
40 ●5 ●5 ●11

MacOS Eikon API Proxi does not open

On a Mac I have a variety of Python scripts (programs) that access the Thomson Reuters / Refinitiv databases requiring the Eikon API proxy to be running. This has been working for me for about two years. After a few successful accesses this morning, since about an hour or so, on opening the Eikon API proxy the login screen does NOT appear.

I had not touched my development machine (another Mac) where the Eikon API proxy is installed as well. After running into this error I fired up this development machine and the Eikon API proxy on that machine. I got the very same result: again the login screen does NOT appear.

If I launch the Eikon API proxy no screen appears at all and the only option presented in the top bar of MacOS is <Quit>.

Please explain how I should proceed. (I would really appreciate having this addressed before the US markets open later today.)

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpython
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4 Answers

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chavalit-jintamalit avatar image
18k ●21 ●12 ●20

I got an update that there was a service interruption but now it has resumed normally.

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jaime.oliver avatar image
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Is this solved? I'm having the same problem

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HG15 avatar image
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Can I get an update please on this....thx

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julien.hoarau avatar image
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Hi,

Could you please give me more information about your environment:

  • Which version of the Eikon API Proxy are you using ?
  • Which version of MacOS are you using ?
  • When did you update MacOS for the last time ?

Thanks for your answers,

Best regards,

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