question

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RSearch initialization fails

Second day in a row I see the same problem:

l_hr = m_RSearchMgr->Initialize(RSearchLib::RS_CT_EIKON, l_EmptyVar, &m_RSearchMgrCookie);

l_hr == S_OK check fails. What could be a reason of that function call failure? (It returns E_FAIL)

Update: This happens everywhere

1. on the built before New Year exe program.

2. In debug mode

3. on RSearchCppEikonnect - official sample program.

4. It happens on 2 different machines. Both have Eikon 4.0.46.

eikoneikon-com-api
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Hello @igorg

I have checked the case 07259122, the issue will be fixed in Eikon 4.0.48.

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@Wasin Waeosri the version of Eikon currently available to customers is 4.0.46

Hi @Wasin Waeosri would it be possible to get an idea of when 4.0.48 will be released?

@nick.hunter it's May

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The issues has not gone.

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Please use Contact us button from “Thomson Reuters Eikon – Microsoft Help” (in top right corner) menu to raise your issue. The Refinitiv Help desk will contact you to investigate further. And if required the issue will be escalated to the relevant resolution team.

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@Nathalie, Case number is 07259122

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